Customer care
Ask the Lunakai team anything
Which formula fits, what goes together, or where your order is. Real people answer, Monday to Friday.
- Emailhello@lovelunakai.comReplies generally within 24 hours
- Phone(615) 208-3183Monday–Friday, 9 AM–5 PM Central
- MailLunakai Inc
2000 Mallory Lane #130-80
Franklin, TN 37067A mailing address; there is no shop to visit
The 30-day guarantee. Tell the team within 30 days of receiving an order and they will make it right with a refund or a replacement product, your choice.
Answers
Orders, Autoship and shipping
How do I reach Lunakai customer service?
Email hello@lovelunakai.com, call (615) 208-3183, or use the form on this page. The team works Monday to Friday, 9 AM to 5 PM Central, and the store says replies generally come within 24 hours.
How do I change or cancel Autoship?
Autoship can be paused or cancelled anytime, according to the store. Sign in to your account on lovelunakai.com, or send a message from this page with your order email and the team will change it for you.
Does Lunakai ship for free?
Yes, on any order of $49 or more, which two bottles reach. Autoship orders ship free every month at any size.
Is there a discount on a first order?
Yes. The store offers 20% off a first order to anyone who joins its email list on lovelunakai.com.
